Privacy Policy

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect the following personal information:

Information Type	Purpose	Collection Method
Name & Contact Details	Booking confirmation & communication	Booking forms, phone calls
Email Address	Booking confirmations, updates	Contact forms, bookings
Phone Number	Direct communication, WhatsApp	Booking forms, inquiries
Payment Information	Processing payments	Secure payment gateways
Travel Preferences	Personalized recommendations	Booking history, preferences

1.2 Automatically Collected Information

• Website Usage Data: Pages visited, time spent, click patterns
• Device Information: Browser type, operating system, screen resolution
• Location Data: IP address-based location (for local recommendations)
• Cookies: Session cookies for website functionality

2. How We Use Your Information

2.1 Primary Uses

• Service Delivery: Processing bookings, confirmations, and customer support
• Communication: Sending booking details, updates, and important notifications
• Payment Processing: Secure transaction processing and receipt generation
• Safety & Security: Ensuring safe participation in activities like scuba diving

2.2 Secondary Uses

• Service Improvement: Analyzing usage patterns to enhance user experience
• Marketing: Sending promotional offers (with your consent)
• Legal Compliance: Meeting regulatory requirements and resolving disputes

3. Information Sharing and Disclosure

3.1 Service Partners

We may share your information with trusted partners to provide our services:

• Hotels & Lodges: Booking details for reservation confirmation
• Activity Providers: Scuba diving operators, tour guides
• Payment Processors: Secure payment gateway providers
• Transportation: Local transport providers for pickup/drop services

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to emergencies involving personal safety

3.3 What We Don't Share

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

4.1 Security Measures

• Encryption: SSL encryption for all data transmission
• Secure Storage: Protected servers with access controls
• Payment Security: PCI DSS compliant payment processing
• Staff Training: Regular privacy and security training
• Access Controls: Limited access on need-to-know basis

4.2 Data Retention

• Booking Records: Retained for 3 years for service and legal purposes
• Payment Information: Processed securely and not stored locally
• Marketing Data: Retained until you opt-out or request deletion
• Website Analytics: Anonymized data retained for 2 years

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

5.2 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: naikchetan123456@gmail.com
• Phone: +91 7829008264
• WhatsApp: +91 7829008264

6. Cookies and Tracking

6.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

7. Third-Party Services

7.1 External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

7.2 Social Media

Our social media integrations (Facebook, Instagram, WhatsApp) are governed by their respective privacy policies.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information is primarily processed and stored in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy.

10. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last Modified" date. Significant changes will be communicated via email or website notification.

11. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

• Notify affected users within 72 hours
• Provide details about the breach and our response
• Offer guidance on protective measures
• Report to relevant authorities as required by law

12. Contact Information

13. Consent

By using our website and services, you consent to the collection and use of your information as described in this privacy policy. You can withdraw consent at any time by contacting us.

This privacy policy is designed to be transparent and comprehensive. We believe in your right to privacy and are committed to protecting your personal information.